Frequently Asked Questions

Payments
All Credit Cards and PayPal accepted. Processed securely by Stripe & PayPal.

Custom builds
Please ask, we are happy to cater to your dreams.

Assembly
Complete bikes are delivered ready built and tested with only limited assembly required. You will need a few basic tools – a multi-tool should suffice – pump up the tyres, adjust the saddle, brakes and bars and you are ready to roll. If you need advice please ask a qualified mechanic.

Import taxes
There may be import taxes to pay if your destination is outside the EU. Please ask your local customs office for advice.

Vat numbers
– We only accept European vat numbers.
– Vat numbers are validated through VIES.
– If you’re receiving alert notifications while trying to validate your vat number, please check if you have typed in a correct billing address.
– Billing address and vat number have to point to the same European country.
– When receiving the error log “Error communicating with the VAT validation server.”, please check if your country’s server is currently unavailable here. E.g. German servers are down at night from 11:30pm until 1:30am.

Local pickup
If you are in Copenhagen then you can visit our store and collect orders – select the ‘Local pickup’ option when you checkout.

Local pickup at
Nørrebrogade 200, 2200 Copenhagen N
Monday till Friday 10am – 6pm
Saturday from 11am3pm

Give us a call if you have more questions +45 30 39 82 00